Shipping policy

Expedited Shipping and Cut off Times

Orders with expedited shipping (UPS Next Day Air, UPS Next Day Air Saver, USPS Priority Mail Express) will usually be processed same day if purchased before 1:30PM Eastern time. 

USPS Priority Mail does not have a guaranteed delivery time, and while we make a best effort to get them out the same day, processing can take longer.

The following are the only domestic guaranteed services by UPS.  They are the only ones that qualify for a shipping refund of any kind if they are late making a delivery.

  • UPS Next Day Air®
  • UPS Next Day Air Saver®
  • UPS Next Day Air® Early

If you need an item by a certain deadline, please e-mail info@21offroad.com.

Import Fees, Duties, Taxes

We are a US based company and collect sales tax in the states we are required to.  If you live in a state where we do not collect sales tax, it is your responsibility to remit the appropriate amount of tax.

If you are outside of the US and are subject to import fees, customs, etc, they are your responsibility.

Shipping Method

Aside from expedited shipping methods (see above), we will make a best effort to use the shipping method you have chosen.  Conditions which we cannot guarantee the same method will be used:

  • Item must ship from a location that doesn't support the shipping method due to stock (ie different warehouse)
  • Customer has underpaid for the shipping method chosen, but there is an alternative method where we do not have to ask the customer to pay an additional shipping fee

International orders are especially susceptible to dimensional errors in rate calculations.  The further you are from our location, the worse these estimations are.  To fill your orders we may need to make changes even if a "Worldwide Expedited" method is chosen.  Almost all International rates beyond North America have those words in their title and will not be treated the same as domestic and North American "expedited" or "express" orders.  Many times we have to bring non 21 Offroad items to one location in order to fulfill your order.  This may take processing time so please note that as well.

If you MUST have a specific shipping method, please leave us a note in the order AND contact us directly.  When in doubt, please contact us BEFORE you order (info@21offroad.com).